FAQS |
Commonly Asked Questions |
| The Dispute Resolution Law Book Store is an online e-commerce marketplace created in association with Amazon.com. All purchases are made through Amazon.com in accordance with standard Amazon Shipping and Return Policies. |
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How does "in Association with Amazon.com" work?
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| Items "Fulfilled by Amazon" are shipped from an Amazon Fulfillment Center to you. All of our standard Amazon shipping rates and policies apply to these items, including FREE SUPER SAVER SHIPPING and other promotional specials when applicable. |
| After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in Your Amazon Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Amazon Account. |
| Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items. |
What is the Return Policy? |
| Because order fulfillment is provided by Amazon.com, all orders are subject to the current Amazon.com returns policy. Just visit the Amazon.com online Returns Center, and Amazon.com will guide you through the process and even supply you with a return mailing label you can print out. |
Does Dispute Resolution Law Book Store accept phone, fax, email or mail orders?
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| We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only. |
| Our staff will do our best to help you find a product, navigate the site and make sure you have a pleasant shopping experience. For International customers, we provide a `consolidation and package delivery service' where we can consolidate orders from several U.S. vendors and ship via airfreight or seafreight to your international location. For details, please email: info@adrstore.com |
After I submit an order, how will I be advised of the order's progress? |
| Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. |
Is the Dispute Resolution Law Book Store website secure? What type of security features are utilized to safeguard my information? |
| Security is a top priority. When you submit sensitive information via the website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, which encrypts all submitted information. |
Does the Dispute Resolution Law Book Store sell or release my personal information? |
| The Dispute Resolution Law Book Store respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details. |
Does Dispute Resolution Law Book Store offer a paper catalog? |
| Not at this time. Please Join our Newsletter to receive monthly updates regarding new publications, book reviews, special promotions and events. |
What happens when an item is out-of-stock? |
| We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase. |
How do I use the Dispute Resolution Law Book Store shopping cart? |
| Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, continue shopping. |
| After you've added all items you want to purchase to your shopping cart, and if everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal. |
